CRM is taking over the world and everyone with little CRM knowledge is searching for a job in this field. There has been an increase in the need for CRM coders and developers who can make better applications and more interactive plugins. As a result, there is an endless search and the developers in the market are taking more and more classes, preparing with tools similar to this salesforce admin certification practice test. If you want to be one of the best Salesforce developers, then you have to invest in your education, but you should also possess the following qualities and skills:
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Contents
1. Goal oriented
A quality of a good CRM system is the ability to focus on the goals and objectives of the company. As a developer, you should be able to create codes and update systems depending on the goals that the company has set out to achieve.
This also means that you will be able to guide the marketing and the sales teams, as well as the executive on better software solutions or applications that will make it possible to achieve the goals set out.
2. Excellent communication skills
Whether there is good or bad news, a good communicator should be able to relay such information professionally and clearly. Communication is important since it will guide the company in knowing if the application selected will help in meeting the company’s objectives or not.
Errors in codes and any hiccups in the development process should be addressed as soon as they happen and resolved professionally. You should talk English.
You must be able to communicate the geek terms and processes in a language that is simple, fun, and understandable. This quality is important and it also portrays how good an individual’s interpersonal skills are. Even when one works behind the computer daily feeding it binary numbers, the presentations should be non-technical and in a friendly tone.
3. Open-minded
To execute the job efficiently, one should be open to a new line of thought when designing applications and the willingness to learn new things that relate to the CRM system. The dynamics on Salesforce GitHub will only be understood well when you take a time to learn about it, its shortcomings, and the alternatives for the application.
4. Process-oriented or a logical thinker
For effectiveness of a CRM tool, the coder should be able to think like the computer in some way. This also means that one should understand the different categories, fields, and the architecture of the software thus capable of simple and complex updates or manipulations. Being able to break down the complexities of the software is critical.
5. Sales-minded
A big goal of the Salesforce CRM system is to boost sales and to increase customer retention. To realize this, the CRM developer, coder, or the administrator should have a sales-oriented mind when designing applications or customizing a CRM system. You should have the skills to augment the sales process and the strategic knowledge necessary for developing the software directed to the sales’ goal.
In conclusion, as a Salesforce coder or developer, you should be open to changes since the marketing field portrays various dynamic issues that you should adapt with accordingly.